Service Data Analyst

What you will be doing:

  • Work with the Service team to define and optimize data infrastructure, data flows, data integrations, KPIs and analytics to support Service operations
  • Own, define, develop & administrate Salesforce.com Service-Cloud system.
  • Lead and own the development of complex dashboards & analytics ensuring accuracy and timeliness using digital & BI tools such as: Qlik, Power BI & Excel
  • Be a focal point to Information & Digital team to communicate the Service requirements, define priorities, test developments and ensure that the data platform is adapted to the work processes
  • Collaborate with the multiple partners to communicate the Service requirements, define priorities, test developments and ensure that the platform is adapted to the work processes
  • Document and Train the Service team on new Salesforce capabilities & digital tools to maximize performance.
  • Document Service processes.
  • Proactively suggest process improvement feedback to management

What you have:

  • BSc. industrial engineering/information systems graduate or similar
  • 2+ years of hand-on super-user experience with data entry systems (such as ERP , Salesforce)
  • 2+ years of experience in analytics, reporting, or data analysis (preferably with Qlik , PowerBI)
  • 2+ years of experience in building & defining new processes in an undefined environment
  • Experience in collaborating with a variety of different stakeholders across multiple teams (Service, Sales ,Supply chain , Logistics , IT)
  • Creative problem-solver who enjoys working in an ever-changing environment
  • Excellent verbal and written communication skills
  • Passion for improving work processes and analyzing data

Advantages:

  • Experience with Priority ERP 
  • Huge advantage- hands-on experience with Service Cloud on Salesforce.com environment
  • Experience in the medical industry
  • Being introduced by an Insightec employee

 

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