Operations Data Analyst

What you will be doing:

  • Work with the Service, Operations & Digital teams to define and optimize data infrastructure, data flows, data integrations, KPIs and analytics to support operations and Service key functions
  • Lead, define, develop, administrate & support Salesforce Service-Cloud system. This includes hands-on administration of Service cloud platform and digital tools
  • Define and ensure the data integration flow among the operational systems: Salesforce, Priority ERP etc.
  • Lead Supply chain and Manufacturing data infrastructure, data models & analytics
  • Responsible for the extraction, aggregation and quality assurance of data from multiple operational systems for the development of reports, dashboards and statistical information using digital & BI tools such as: Qlik, Power BI , Excel ,SQL etc.
  • Work with the Digital team to communicate the operations and Service requirements, define priorities, test developments and ensure that the platform is adapted to the work processes
  • Proactively suggest process improvement feedback to management
  • Located in our site in Matam-Haifa

What you have:

  • 2+ years hands-on implementation experience in Salesforce Service Cloud platform
  • 2+ years hands-on experience in information systems & analytics domain 
  • BSc. industrial engineering/information systems graduate
  • Experience with data entry systems, quality control, dataset creating and maintenance
  • Strong analytical skills and data management abilities
  • Passion for Service and Supply chain operations, improving work processes and data analysis
  • Knowledge of relational databases (MS SQL etc.) and basic SQL or Python
  • Experience with Service Cloud on Salesforce
  • Organized, attentive to detail
  • Strong verbal and written communication skills in English
  • Experienced in presentations of technical material

Advantages:

  • Experience with Priority ERP 
  • ETL processes experience (IConduct or other)
  • Experience in the medical industry
  • Being introduced by an Insightec employee

 

 

 

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