Work with the Service, Operations & Digital teams to define and optimize data infrastructure, data flows, data integrations, KPIs and analytics to support operations and Service key functions
Lead, define, develop, administrate & support Salesforce Service-Cloud system. This includes hands-on administration of Service cloud platform and digital tools
Define and ensure the data integration flow among the operational systems: Salesforce, Priority ERP etc.
Lead Supply chain and Manufacturing data infrastructure, data models & analytics
Responsible for the extraction, aggregation and quality assurance of data from multiple operational systems for the development of reports, dashboards and statistical information using digital & BI tools such as: Qlik, Power BI , Excel ,SQL etc.
Work with the Digital team to communicate the operations and Service requirements, define priorities, test developments and ensure that the platform is adapted to the work processes
Proactively suggest process improvement feedback to management
Located in our site in Matam-Haifa
What you have:
2+ years hands-on implementation experience in Salesforce Service Cloud platform
2+ years hands-on experience in information systems & analytics domain
BSc. industrial engineering/information systems graduate
Experience with data entry systems, quality control, dataset creating and maintenance
Strong analytical skills and data management abilities
Passion for Service and Supply chain operations, improving work processes and data analysis
Knowledge of relational databases (MS SQL etc.) and basic SQL or Python
Experience with Service Cloud on Salesforce
Organized, attentive to detail
Strong verbal and written communication skills in English
Experienced in presentations of technical material
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