Customer Care Manager

What you will be doing:

The Customer Care Manager will be dealing with customers daily, to monitor customer satisfaction with the INSIGHTEC products and service. The Customer Care Manager will have a significant role in building a positive customer service experience, customer advocacy, understanding customers frustrations, customer service relations, helping customers succeed and place the customer at the center of the customer service experience.

Duties:

Develop and implement customer care policies, procedures, necessary for ensuring a satisfied customer base.
Provide customers with updates and periodic statements on service developments.
Establish communication channels through which customers can send in their feedback or challenges for prompt resolution

Work with the Director of customer service, Americas to ensure that the contractual levels of service are being delivered in a satisfactory manner and that where necessary escalations are raised in a timely fashion.
Customer Care Manager will lead and create accountability for escalation plans as well as for “Hot Sites” as defined by the Director of customer service, Sales, CAM, CR&D and Management.
Identify the appropriate response and strategy for unique customer cases to solve customer issues as quickly as possible.
Assign unique customer cases to management or the appropriate department and provide context when necessary.
Compile product and or service reports by collecting and analyzing customer information (CRM).
Conduct surveys to determine the opinion of customers regarding the service and product and overall satisfaction with Insightec.

What you bring:

Must have at least 5 years managing customer experience, medical device industry an advantage
Bachelor’s Degree preferred
Can demonstrate empathy, listening skills, and speaking skills
Flexibility to work multiple shifts, including during the weekends or on holidays
Strong oral and written communication skills
Capable of working independently & as part of a team
Very knowledgeable in database management & Microsoft Office Suite

Successful candidate(s) will be required to comply with Insightec’s Vaccination Policy.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, national origin, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.

Start Your Application

Apply for this Job

Name(Required)

Phone(Required)

Email(Required)

Location(Required)

Resume/CV*(Required)

Accepted file types: pdf, docx, txt, doc, rtf, Max. file size: 100 MB.

Cover Letter

Accepted file types: pdf, txt, doc, docx, rtf, Max. file size: 100 MB.

Website

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at INSIGHTEC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Hidden

Are You

Race & Ethnicity Definitions

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy
Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
Intellectual disability
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status

¹Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Hidden

Source_new

A Better Tomorrow
Starts Here

Discover the transformative power of Incisionless Focused Ultrasound.

Start a Transformation

The information on this website is not intended to be a substitute for professional medical advice. Always discuss treatment options and treatment outcomes with your physician or other qualified health provider.

Customer Care Manager

Apply for this Job

A Better Tomorrow Starts Here

Discover the transformative power of Incisionless Focused Ultrasound.

A Better Tomorrow
Starts Here