Director, Project Implementation

What you will be doing:

As the Director of Project Implementation, you will be primarily responsible for leadership of the global installation planning and execution team, their management, and direction needed to achieve predictable, rapid installations. You will be measured on install time from PO, forecast ability, customer experience and budget. You will oversee a team whose function is to establish and maintain positive customer and internal processes to install and remedy customer problems and ensure overall positive customer experience. You will collaborate effectively with internal Insightec teams, CAM, Service, and Capital Sales to drive higher customer satisfaction, and timely installs. You will help identify gaps in current processes, delivery/identify areas of efficiency and act to remedy these challenges and make recommendations for organizational effectiveness and improvement. 

 

Goals & Responsibilities:

  • Develop global processes and identify behaviors needed from customer qualification and capital deal stage to fulfillment stage in order to enable timely installations
  • Ensuring that the daily requirements at all customer sites are met in a timely manner as related to installation readiness /relocations
  • Ensure effective steps are taken to drive progress at sites and communicate with customers & site leadership as per the project plan
  • Anticipate and solve problems and roadblocks in the order fulfillment/implementation pathway
  • Coordinate / communicate with vendor partner leadership (siemens, GE) in the field and local corporate level to ensure smooth and on time installation experience for customers
  • Review and develop dashboards for all installation work, from site requirements, site preparation progress all the way to completion including invoicing authorization
  • Ensure all site planning information is entered in centralized location for use by internal teams and act as gatekeeper; maintain info updated at all times
  • Build relationships with facilities leadership/ multiple relevant stakeholders at customer site to proactively identify and resolve barriers to on time implementation
  • Communicate the status of installations and update latest forecast customer go-live expectations to company
  • Develop dashboards/projections as relates to installation performance from PO
  • Maintain centralized global documentation database for relevant materials according to agreed process

 

Core Competencies:

  • Strategic, analytical thinker & problem solver
  • “Initiative as a way of life” mentality
  • Highly adaptable in rapidly changing environment
  • Strong communication/verbal & written
  • Customer top of mind attitude
  • Strong Business Acumen & Financial Management Skills
  • Superior execution/track record of delivering & overachieving
  • Effective leadership, conflict management & resolution
  • Superior prioritization and decision making in real time
  • Strong influence without authority/interpersonal Skills
  • Planning, organizing & tracking guru

 

Minimum requirements/qualifications:

  • Bachelor’s degree in business, healthcare or marketing, or related field (M.B.A. preferred)
  • Certified Project Management Professional (PMP) required
  • 5-8 years solid project management experience required
  • Minimum 3 years successful experience in domains such as managing customer service, sales, field operations, or sales administration required
  • Healthcare industry or clinical environment experience preferred

 

Successful candidate(s) will be required to comply with Insightec’s Vaccination Policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, national origin, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.

 

 

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